Privacy Policy

**Funkatello**
80 Stanley Street, Darlinghurst NSW, Australia 2010
**Last updated: 28 September 2026**

## 1. About this Privacy Policy

Funkatello respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Funkatello collects, uses, stores and discloses personal information when you interact with us, including when you:

- visit our website;
- make, modify or cancel a reservation;
- join a waitlist;
- contact us;
- submit an enquiry;
- dine at or otherwise visit our venue;
- purchase or enquire about a package, event or service;
- provide payment or card guarantee information; or
- otherwise interact with Funkatello.

Where applicable, we handle personal information in accordance with the **Privacy Act 1988 (Cth)** and the **Australian Privacy Principles (APPs)**.

## 2. Information We May Collect

Depending on how you interact with Funkatello, we may collect information including:

- your name;
- telephone number;
- email address;
- reservation date and time;
- number of guests;
- booking preferences;
- dietary requirements or information you choose to provide about allergies;
- special requests;
- celebration or occasion information;
- booking history;
- cancellation and no-show history;
- correspondence with us;
- enquiries, complaints and feedback;
- notes reasonably required to manage a reservation or interaction with our venue;
- payment and transaction information;
- information relating to booking guarantees or prepayments;
- IP address and technical information associated with website or reservation-system activity;
- browser and device information;
- website usage and analytics information;
- information reasonably required for fraud prevention, security, dispute resolution or enforcement of our booking and venue policies.

We will generally only collect information that is reasonably necessary for our business activities.

## 3. How We Collect Information

We may collect personal information directly from you when you:

- make a reservation;
- modify or cancel a reservation;
- join a waitlist;
- use our website;
- complete an online form;
- contact us by email, telephone or another communication channel;
- communicate with our staff;
- purchase a product or service;
- make a payment;
- provide feedback or make a complaint.

Information may also be received through service providers used to operate Funkatello, including reservation, payment, website, analytics, communication and hosting providers.

## 4. Reservations

When you make a reservation, we may collect information required to administer the booking, including your name, telephone number, email address, party size, booking time, booking notes and relevant booking history.

We may use this information to:

- process and manage your reservation;
- send confirmations and reminders;
- contact you regarding your reservation;
- administer waitlists;
- manage changes and cancellations;
- apply applicable cancellation and no-show policies;
- identify duplicate or potentially problematic reservations;
- maintain appropriate venue and booking records;
- manage future booking eligibility; and
- protect Funkatello, our staff, guests and reservation systems from misuse.

Reservation information may be retained after your visit where reasonably necessary for business records, customer service, dispute resolution, security, fraud prevention or enforcement of booking conditions.

## 5. Card Guarantees and Payments

Certain reservations, packages or services may require a card guarantee, pre-authorisation or payment.

Payment information may be processed by third-party payment providers such as Stripe or another payment processor used by Funkatello.

Where a third-party payment provider processes your card, Funkatello does **not intend to store your complete credit or debit card number** on its own systems.

We may retain transaction information and payment-provider references or tokens where necessary to identify a payment, administer a booking, process an authorised charge or refund, or resolve a dispute.

Payment information is subject to the security and privacy practices of the relevant payment provider.

## 6. Booking Security, Restrictions and Venue Safety

Funkatello may maintain records where reasonably necessary to protect our staff, guests, business and reservation systems.

This may include records relating to:

- repeated no-shows;
- repeated late cancellations;
- fraudulent or deliberately false reservations;
- misuse of reservation systems;
- charge disputes;
- abusive, threatening or inappropriate conduct;
- serious breaches of venue policies or booking terms; and
- persons who have been restricted from making future reservations or entering the venue.

Where appropriate, information such as a name, email address, telephone number or other booking identifiers may be used to identify reservations associated with an existing restriction or security record.

These records are used for legitimate operational, security and venue-management purposes and are not intended to be publicly disclosed.

## 7. Automated Booking and Security Systems

Funkatello may use computer systems to assist with reservation management, security, fraud prevention and the enforcement of booking restrictions.

These systems may compare information associated with a reservation, such as a name, telephone number, email address or other booking information, against information previously recorded by Funkatello.

Depending on the circumstances and our system configuration, a system may:

- flag a reservation for staff attention;
- identify a potential match with a restricted booking record;
- generate an internal alert;
- prevent or restrict a reservation; or
- cancel a reservation in accordance with Funkatello's booking or venue policies.

Automated systems are used to assist Funkatello in protecting the venue and administering its reservation policies. Where appropriate, decisions or system matches may be reviewed by management.

If you believe a reservation has been restricted or cancelled incorrectly, you may contact us at ** https://funkatello.com/enquiries **.

## 8. Website Information, Cookies and Analytics

When you use the Funkatello website, certain technical information may be collected automatically.

This may include:

- IP address;
- browser type;
- device type;
- operating system;
- pages visited;
- approximate location derived from technical information;
- referring website;
- date and time of access; and
- interactions with the website.

We may use cookies and similar technologies to operate the website, understand how visitors use it, maintain security and improve its performance.

Funkatello may use analytics services such as Google Analytics. These services may collect information about website usage in accordance with their own privacy practices.

You may be able to restrict cookies using your browser settings. Disabling certain cookies may affect some website functionality.

## 9. Website Enquiries and Communications

If you contact Funkatello through our website, email, telephone or another communication channel, we may retain the information you provide together with our response.

We use this information to respond to enquiries, manage reservations, provide customer service and maintain appropriate business records.

## 10. How We Use Personal Information

Funkatello may use personal information to:

- provide restaurant and reservation services;
- administer bookings and waitlists;
- communicate with guests;
- process payments and refunds;
- enforce booking, cancellation and no-show policies;
- respond to enquiries and complaints;
- improve our website, systems and services;
- maintain business and transaction records;
- prevent fraud and misuse;
- maintain the security of our systems;
- protect our staff, customers and business;
- comply with legal obligations; and
- establish, exercise or defend legal claims where necessary.

We do not sell personal information.

## 11. Disclosure to Service Providers

Funkatello may disclose or make personal information available to third parties that provide services necessary to operate our business.

These may include providers of:

- reservation systems;
- payment processing;
- website hosting;
- cloud infrastructure;
- email and communications;
- website analytics;
- data storage and backup;
- accounting or business systems;
- information technology support; and
- professional or legal services.

We seek to limit information provided to third parties to what is reasonably required for the relevant service.

## 12. Overseas Processing and Storage

Some third-party technology providers used by Funkatello may process or store information outside Australia.

The countries involved may vary depending on the infrastructure and service providers being used.

Where reasonably practicable, Funkatello takes into account the privacy and security practices of service providers handling personal information.

## 13. Security

Funkatello takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Measures may include access controls, authentication, restricted administrative access, encrypted connections, backups, network security and other technical or organisational safeguards appropriate to our systems.

No electronic storage or transmission system can, however, be guaranteed to be completely secure.

## 14. Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected or for legitimate operational, security, legal, accounting or dispute-resolution purposes.

Different information may be retained for different periods.

Where information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal or legitimate business requirement to retain it.

Records relating to serious misconduct, fraud, booking restrictions or venue bans may be retained where reasonably necessary to administer and enforce those restrictions.

## 15. Accessing or Correcting Your Information

You may contact Funkatello if you would like to request access to personal information we hold about you or believe that information should be corrected.

Requests should be sent to:

** https://funkatello.com/enquiries **

We may need to verify your identity before providing access to personal information.

There may be circumstances in which we are unable or not required to provide access to particular information. Where appropriate, we will explain this to you.

## 16. Privacy Complaints

If you have a concern about how Funkatello has handled your personal information, please contact us at:

** https://funkatello.com/enquiries **

Please provide enough information for us to understand and investigate your concern.

We will endeavour to investigate and respond within a reasonable period.

If the Privacy Act applies to the matter and you are not satisfied with our response, you may also be entitled to contact the **Office of the Australian Information Commissioner (OAIC)**.

## 17. Third-Party Websites and Services

Our website may contain links to external websites or services.

Funkatello is not responsible for the privacy practices of third-party websites or services that we do not control. You should review their privacy policies where appropriate.

## 18. Changes to this Privacy Policy

Funkatello may update this Privacy Policy from time to time to reflect changes to our business, website, reservation systems, technology, service providers or legal obligations.

The current version will be published on our website with the date it was last updated.

## 19. Contact Us

For privacy enquiries, access or correction requests, or privacy complaints, contact:

**Funkatello**
80 Stanley Street
Darlinghurst NSW, Australia 2010

**Phone:** 02 9556 9119